Customer Service Representative Our Mission We are a trusted U.S. financial institution dedicated to helping individuals, families, and businesses achieve their financial goals. Our core value is exceptional customer care—we believe every interaction is an opportunity to build trust, solve problems, and create lasting relationships. The Impact You'll Make As a Customer Service Representative, you will be the first point of contact for our customers—whether in-branch, over the phone, or online. You’ll ensure every client receives accurate information, timely assistance, and a positive banking experience. Your work will directly influence customer satisfaction and loyalty. What You'll Do Welcome and assist customers with account inquiries, deposits, withdrawals, and other transactions. Resolve customer concerns with empathy and efficiency. Educate customers on banking products, digital tools, and financial services. Maintain accurate records in our banking systems and CRM. Collaborate with branch and back-office teams to ensure smooth service delivery. What You'll Bring High school diploma or GED required; associate or bachelor’s degree preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills and familiarity with banking or customer service systems. A customer-first mindset and a passion for helping others. Offer & Payment Salary & Benefits 💰 Annual Salary: $250,000 USD (plus performance-based bonuses) 🎯 Performance Bonus: Quarterly incentives for meeting service and customer satisfaction targets. 🩺 Benefits: Comprehensive medical, dental, and vision insurance; 401(k) with employer match; paid vacation and sick leave; employee banking privileges. 📚 Training: Fully paid onboarding and continuous professional development programs annually, depending on experience. Bonuses: Quarterly performance incentives based on customer satisfaction and service goals. How to Apply Complete the Online Application Form. Fill in your details, attach your resume, and include a copy of your Virtual Assistance course certificate. Deadline: Applications will be reviewed on a rolling basis until the position is filled